All returns must have an RMA number. To request
an RMA number, you must send an email to email@example.com
stating the reason for the return. RMA's will not be
issued over the phone. No returns will be accepted with
out a proper RMA number. This number must appear on the
outside of the package and on all correspondence with regard
to this return. Items returned without a valid RMA number,
or without the RMA number appearing on the outside of the
package, will not be accepted. RMA numbers are good for
10 business days from date of issuance, and items must be
received on or before day 10.
**All emails answered promptly...most within 24 hours**
With an RMA number, all merchandise, except those listed
below, may be returned for refund or exchange within 21
days of original purchase. The products must be in new
and re-sellable condition, with the original packaging and
documentation. Non-defective products returned for
refund/store credit at our discretion will be subject to a
20% re-stocking fee, no exceptions.
Unopened Domestic use sewing
machines: Unopened merchandise that can be returned to
the manufacturer may be returned for a full refund less all
shipping cost. This means that the merchandise must be in a
factory sealed box with the seal unbroken. Shipping is
non-refundable, and items purchased originally with Free
Shipping will have standard ground shipping fees deducted
from the refund. All returns are subject to inspection
before refund is given.
Opened Domestic use sewing
machines: Opened merchandise may be returned for a store
credit less a 20% restocking fee for all items, providing
merchandise is returned double boxed in its original factory
carton, undamaged with Styrofoam, warranty card, instruction
manual and all included accessories. You will be charged
extra for any missing or damaged items upon return.
The following products (items) will
not be accepted for return or refund: shipping and
handling charges, electronic or electrical parts including
but not limited to Foot controls, cords, light bulbs,
printed circuit boards etc. , special order items (see
below), printed matter, Industrial/commercial Sewing
Machines and equipment ,used parts or equipment, and parts
damaged due to improper installation. Items shipped and
refused by the buyer will be assessed a 20% restocking fee,
Special Order items: Once these
items are ordered from the vendor the order can not be
canceled or the item(s) returned for any reason.
All of A1 Sewing Machines products are
guaranteed against defects for no less than 21 days from the
date of invoice.
Except as expressly stated herein, A1
Sewing Machine makes no representations or warranties,
either express or implied, of any kind with respect to
products sold on this site, included but not limited to,
merchantability and fitness for a particular purpose.
You agree that the sole and exclusive
maximum liability to A1 Sewing Machine arising from any
product sold on the a1sewingmachine.com site shall be the
price of the product ordered. In no event shall A1 Sewing
Machine be liable for special, indirect, consequential, or
punitive damages related to product sold.